Orders and returns

1. Cancellation policy

Right of cancellation

You may cancel your contract within two weeks without having to state any reasons for your decision in text form (e. g. per letter, fax or email) or - if you receive the goods prior to the expiry of this term - by returning the goods. The term shall commence upon receipt of this policy in text form but not before receipt of the goods by the recipient and not before compliance with our information obligations according to section 312 c, paragraph 2 BGB [German Civil Code] in connection with section 1, paragraph 1, 2 and 4 BGB information obligation according to section 312 e, paragraph 1, sentence 1 BGB in connection with section 3 BGB information obligation. The cancellation period is observed by timely sending the cancellation notice or the goods. Please send the cancellation or the returned goods to:

c. pauli GmbH
Industriestr. 16
D-51597 Morsbach

Germany
Fax.: +49 (0)2294 - 99 23-093
Email: info@c-pauli.de

Consequences of cancellation

In the event of an effective cancellation, the mutually received services shall be returned and, if applicable, the benefits obtained (e. g. benefits from usage) shall be returned. If you cannot return all or part of the received goods to us or only in a deteriorated condition you might be obliged to offer a compensation of equal value. In the event of a release of goods, this shall not apply if the deterioration is due to the examination of the goods as would have been possible in a shop. Moreover, you can avoid the obligation to compensate for a deterioration due to intended use, by not treating the goods as your own property and refraining from all actions that may reduce their value.
Objects which can be sent as a package shall be returned to us at our risk. You shall bear the costs of return if the delivered goods are identical to the ordered goods and if the price of the returned goods does not exceed the amount of EUR 40.00 or if, in the event of a higher price, the customer has not paid the agreed consideration or made the agreed partial payment. Otherwise, the return delivery is free of charge for you.

Objects which cannot be sent as a package will be collected from you. Obligations to reimburse payments must be met within 30 days. The period shall commence for you upon dispatch of your cancellation notice or of the goods and for us upon receipt of the notice or the goods.

End of the cancellation policy

 

2. Ordering process - how to conclude agreements with us

1. Conclusion of agreement

a.) The customer can choose products from our product range and collect these products in the shopping cart via the button "put in the shopping cart". Via the button "place your order" you will place a binding order concerning the goods in the shopping cart. Before sending the order, the customer can always change and access the data. however, the order can only be placed and transmitted if the customer accepts these terms of agreement by clicking on the button "accept conditions of order" and has thereby included them into his request.
b.) Subsequently, the provider sends an automatic confirmation of receipt to the customer via email in which the order of the customer is listed again and which can be printed by the customer via the function "Print". The automatic confirmation of receipt only confirms receipt of the customer's order by the provider and does not constitute an acceptance of the order. The agreement shall only be deemed as concluded when the provider makes a declaration of acceptance which will be sent via a separate mail. If the desired product is no longer available, the provider shall refuse acceptance of the order which means that no agreement was concluded.

2. Payment

Basically, delivery will only be effected to the delivery address stated by you after the amount to be paid is credited to our account. Delivery to a post office box is not possible. Delivery is only possible to countries within the euro zone as well as Great Britain, Denmark and Sweden. If you want your goods delivered to an address abroad, we would be pleased to try and help you in this respect. Delivery will be effected by GLS and only while stocks last.

Specifications of delivery dates are not binding.

Payments shall be made to the following account, indicating the order number communicated to you in our order confirmation mail: :

c. pauli GmbH
Account: 969578505
BIN: 370 100 50
Postbank Köln

Purpose: please specify the order number in this case

3. Important information concerning return deliveries

a.) For the return delivery, the customer shall, if possible, use the original packaging. T-Shirts are sent in a cloth sack which is not considered as packaging but represents a part of the T-Shirt article. Therefore, any cancellation of a T-Shirt order always relates to the relevant sack as well which shall be returned together with the T-Shirt. It is recommended to return the goods to a GLS parcel shop of General Logistics Systems Germany GmbH & Co OHG of your choice and to use the attached return form and the return sticker. This piece of information is not binding for you and shall only make the return delivery easier for you.
b.) If the customer utilizes his right of cancellation, the following shall apply: The customer shall bear the regular costs of return if the delivered goods are identical to the ordered goods and if the price of the returned goods does not exceed the amount of EUR 40.00 or if, in the event of a higher price, the customer has not provided the agreed counter-performance or made the agreed partial payment. Otherwise, the return delivery is free of charge for the customer.

4. Complaints

Should any of the delivered articles contain obvious defects in material or workmanship including transport damages, please make an immediate complaint to us or the staff member of GLS delivering the article.
Any failure to make such a complaint, however, shall not affect your legal warranty claims.
Please send your complaint within the legal warranty period of two years upon delivery of the goods to the following address:

- Via email: info@c-pauli.de or

- via mail to:
c. pauli GmbH
Industriestr. 16,
D-51597 Morsbach

Germany